Goodman Solutions creates the best experience for your customers by ensuring top quality service. We provide excellent program management and top tier training to our employees which leads to industry-leading performance in the field. With industry leading metrics and Service Level Agreement (SLA) performance, we provide the outstanding service, on-time delivery and impeccable problem resolution that your customers deserve.

Our commitment to quality is apparent in our:

Commitment to measurement – Goodman Solutions tracks a variety of performance indicators to ensure high-quality service for our customers. These performance indicators include but are not limited to:

  • Problem Reports
  • Fixed Response Time
  • Overdue Fixed Responsiveness
  • On-Time Delivery
  • Service Quality
  • Internal Quality Management System Audit Results

In-field quality assurance – Goodman Solutions conducts live audits in the field to drive immediate quality improvements through our In-House Video Quality Assurance Platform.

  • Our video audit platform gives the ability to perform live quality audits of our technicians and supervisors in the field
  • Utilization of reporting at the technician level to drive quality results and identify training and process improvement opportunities

Best in class recruiting – Our success is supported by talented, motivated, empowered people making the right decisions for our customers and business.

  • This begins with an unmatched candidate experience supported by a system and partners that enable us to move at the speed of business.
  • 47% of our hires come from internal referrals

Best in class training – Technicians participate in rigorous online and instructor led training, both at initial hire and for continued education.

Goodman Solutions is an ISO 9001:2015/TL 9000:2016 Registered Company