How We Work

LARGE W2 TECHNICIAN
WORKFORCE

CLOSED LOOP LOGISTICS AND INTEGRATED DELIVERY

BEST IN CLASS TRAINING

ACTIONABLE
DATA

EXPERT
SYSTEMS

Quality

Goodman Solutions creates the best experience for your customers by ensuring top quality service through:

  • Professional Appearance with uniformed and badged technicians with Upfitted Vehicles
  • Full Compliance with Laws, Rules, Regulations as well as Manufacturer Specifications
  • Quality Assurance through live-on site virtual audits
  • Commitment to measurement through use industry leading metrics and key performance indicator’s (KPI)- down to the tech level
  • Goodman Solutions is an ISO 9001:2015/TL 9000:2016 Registered Company

Safety

Our primary certifications and compliances include:

  • Strict COVID-19 gear, procedures and dedicated Task Force
  • Background, Drug and, Motor Vehicle Screening for
    all technicians
  • 100% safety training and testing in compliance with
    industry standards
  • OSHA Safety Stand-Down Program
  • Year-Over-Year reductions in OSHA recordable
    incident rates
  • Smith System Driving Certifications for all technicians
  • “Zero Harm” Workplace Maintained

Training

Goodman Solutions’ prioritize training at all stages of our technicians careers, from new hires to our most seasoned veterans by:

  • Learning Management System
  • Training conducted through virtual training platform, instructor in classroom, hands-on practice and peer led instruction
  • Insuring competency for new hire technicians with ride along training and testing
  • Dedicated training team that creates custom training plans for our Customers most advanced products
 
 

Service 

Goodman Solutions exceeds its competition by offering more than the standard maintenance and installation service solutions through:

  • ‘Last 50’ – unified delivery of product
  • Simple Scheduling for your customer
  • Live Technician Tracking for your customer the day of appointment
  • Strict In-Home Operating Procedures
  • Onsite Education for your Customer
  • Post Job Rating and Surveying
  • Customer Support using our Call Center