This Privacy Policy describes the ways in which Goodman Networks, Inc. dba Goodman Solutions and its subsidiaries (collectively, “Goodman,” “we,” “our,” or “us”) collect, use, anddisclose information about you in the course of operating our business, including when you visit www.goodmansolutions.com and any other websites and applications that link to this Privacy Policy (the “Services”). It is important that you read this Policy together with any other privacy notice we may provide on specific occasions when we are collecting or processing your Personal Information so that you understand how and why we are using your data. This Policy supplements those other notices and is not intended to override them.

This Policy describes:

• Personal Information We Collect

• How We Collect Your Personal Information

• How We Use Your Personal Information

• How We Share Your Information

• California Privacy Rights

• Changes to the Policy; and

• Questions About This Policy

 

PERSONAL INFORMATION WE COLLECT

“Personal Information,” means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to any individual or a household.

We may collect, use, store and transfer different kinds of Personal Information about you, which we have grouped together as follows:

Identifiers such as first name, last name, or similar unique personal identifier.

Contact Information such as address, email, and telephone numbers.

Commercial Information, such as your purchase history or products you have expressed interest in.

Technical Information, such as internet protocol (IP) address, internet service provider (ISP), browser type and version, operating system,   time zone setting and location, device type and ID, date/time stamp, location data, and other technical information from the devices you use to access our Services.

Usage Data includes information about how you use our Services.

Marketing and Communications Information such as marketing campaign data, click throughs, email communications, your preferences and consent in receiving marketing from us and our third parties, and your communication preferences.

Inference Data including inferences drawn from the Personal Information identified above.

Information You Provide To A Third Party. The Services may include links and plug-ins to websites operated by third parties such as social media sites (“Third-Party Sites”). We do not control any Third-Party Sites and are not responsible for any information they may collect. The information collection practices of Third-Party Sites are governed by the privacy policy of such third parties. It is your choice to enter any Third-Party Site.

Children’s Privacy. The Services are intended for adult use only and are not directed towards children, minors, or anyone under the age of 18. If you are under the age of 13, you are not authorized to provide us with any Personal Information.

HOW WE COLLECT YOUR PERSONAL INFORMATION

We may collect Personal Information from a variety of sources and methods.

Information You Voluntarily Provide You may give us your Personal Information by filling in forms or by corresponding with us by post, phone, text, email or otherwise. This includes Personal Information you provide when you:

• Submit a Contact Us form

• Call, email, or text us

• Provide information to our technicians

• Purchase goods or services

Information We Collect When You Use Our Services

Information Automatically Collected

When you visit our website our server automatically collects Technical Information and Usage Data.

Use of Cookies

Cookies are small files that we or our service provider transfer to your computer’s hard drive through your web browser that enables us or our service provider’s systems to recognize your browser and capture and remember certain information. We use cookies to analyze movement on the website and to make improvements to the website. For more information about cookies, please visit http://www.allaboutcookies.org.

We use third party cookies provided by Google Analytics to assist us in better understanding our website visitors. These cookies collect Technical Information and Usage Data, such as the length of time a user spends on a page, the pages a user visits, and the websites a user visits before and after visiting our website. For more information on Google Analytics, visit Google’s Privacy and Terms.

Information We Collect From Third Parties We collect Personal Information from other sources including our trusted partnerships with service providers and where we operate accounts on third-party platforms, including Square, email platforms, advertising networks, and social media platforms. The collection, use, and disclosure of Personal Information received from third parties is governed by the third parties’ privacy policies. Please carefully review these third-party privacy policies to understand how your information may be collected, used and disclosed by these third parties.

Client Data We receive and maintain Personal Information from our clients under a contractual arrangement where we provide certain services in our capacity as a service provider (“Client Data”). We use and maintain Client Data solely for the purposes of providing our services to our clients, to improve our services, as required by law, or as otherwise permitted under applicable privacy laws. Client Data is not subject to and not addressed by this Privacy Policy. The collection, use, and disclosure of Client Data is governed by the privacy policy of the applicable client and any requests related to Client Data should be submitted directly to such client.

HOW WE USE YOUR INFORMATION

Goodman uses information we collect about you or that you provide to us, including Personal Information, for the following business purposes:

• Provide you with products, services, or information you request.

• Customizing your experience when using the Services.

• Troubleshoot problems, data analysis, testing, system maintenance, support, reporting and hosting data.

• Customize, measure and improve our Services.

• Inform you about our products, services, updates and promotional offers.

• To protect our interests, including establishing, exercising and defending legal rights and claims.

• As necessary to comply with legal requirements, to prevent fraud, to co-operate with law enforcement and regulatory authorities, and to stop other prohibited, illegal, or harmful activities.

• For purposes disclosed at the time you provide/we request your Personal Information or as otherwise set forth in this Policy.

HOW WE SHARE YOUR INFORMATION

We share your Personal Information, including Identifiers, Contact Information, Commercial Information, Technical Information, Usage Data, Marketing and Communications Information, and Inference Data with third parties for business purposes only in the ways that are described in this Policy and with our business partners, suppliers and contractors in order to provide you with our products and Services and perform any contract we enter into with them or you.

Service Providers. We may use third-party service providers to perform certain business services and may disclose Personal Information to such service providers as needed for them to perform these business services. Service providers are only allowed to use, disclose or retain the Personal Information to provide these services and are prohibited from selling Personal Information. Business services provided include, but are not limited to, hosting services, software as a service, document management services, communications services such as email, text, and chat services, software and website development services, analytics services, payment processors, call center services, and marketing services.

Internal Third Parties. We may share Personal Information with our parent company, subsidiaries, successors, assigns, licensees, affiliates, or business partners and others, who may use the Personal Information for the purposes described above.

Business Transactions. We may do business with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your Personal Information in the same way as set out in this Policy.

Legal Process. Subject to applicable law, we may disclose information about you (i) if we are required to do so by law, regulation or legal process, such as a subpoena; (ii) in response to requests by government entities, such as law enforcement authorities; (iii) when we believe disclosure is necessary or appropriate to prevent physical, financial or other harm, injury or loss; or (iv) in connection with an investigation of suspected or actual unlawful activity.

Sales of Personal Information. Goodman does not sell Personal Information and has not sold personal information to third parties in the past 12 months. Goodman’s has no actual knowledge of any sales of Personal Data of minors under 16 years of age.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with certain additional privacy rights related to the Personal Information Goodman collects about you. Please see below to learn more about your rights under the CCPA.

Request to Know You may request no more than twice in any 12-month period and, subject to verification of your identity and certain exemptions, we will provide:

• The categories of Personal Information we collected about you.

• The categories of sources from which the Personal Information is collected.

• The categories of Personal Information sold or disclosed to a third party.

• The categories of third parties to whom such Personal Information is sold or disclosed.

• Our business or commercial purpose for collecting or selling Personal Information.

• The specific pieces of Personal Information we collected about you.

Request to Delete You may request that we delete Personal Information we have collected from you, subject to verification of your identity and the exceptions provided by law.

Request Not to Sell Personal Information You also have the right to opt-out from having your Personal Information sold to third parties, if applicable.

Exercising Your CCPA Rights If you are a California resident and would like to submit a CCPA request, you or your authorized agent may:

• Call our toll-free number 833-594-TECH, or

• Use our online form https://app.smartsheet.com/b/form/175f0fac61444cdb9ea1d34d3c9a6f23

Please note that these rights apply only to select California consumers and currently exclude job applicants, employees, and business contacts. Only you, or an agent you authorize to act on your behalf may make a verifiable consumer request related to your Personal Information. Except where you have provided an agent with a Power of Attorney pursuant to Sections 4000 – 4465 of the California Probate Code, when using an authorized agent you must: (1) provide the agent with signed permission clearly describing their authority to make a request on your behalf; (ii) verify your own identity; and (iii) directly confirm that you have provided the authorized agent permission to submit the request. That agent must also be able to verify their identity with us and provide us with their authority to act on your behalf.

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

What Are My CCPA Non-Discrimination Rights?

We will not discriminate against you for exercising any of your CCPA rights, which means we will not:

• Deny you goods or services.

• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

• Provide you a different level or quality of goods or services.

• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

How Will You Verify My Identity If I Make a CCPA Request?

The verifiable consumer request initiated by you or your authorized agent must:

• Include your full legal name, email, and phone number.

• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We will use this information to verify your identity using reasonable methods in order to process your rights request. These methods may include matching information you provided to us with information already maintained by us or through the use of a third party identify verification service. Depending on the nature of the request, we may require additional verification actions be taken, including but not limited to providing a signed declaration under penalty of perjury that you are the consumer whose Personal Information is the subject of the request.

We will use the information you provide to verify your identity and to respond to your rights request and for no other purpose. We cannot respond to your request or provide you with Personal Information if we are not able to verify your identity or authority to make the request or confirm the Personal Information relates to you. You are not required to have an account with us to make a verifiable request.

Other California Privacy Rights.

California Civil Code Section 1798.83 permits California residents who have provided personally identifiable information to us or our third-party advertisers and marketing partners, if any, to request certain information regarding our disclosure of personally identifiable information to third parties for direct marketing purposes. Requests should be submitted via email to privacy@goodmansolutions.com and should include CALIFORNIA PRIVACY RIGHTS in the subject line. We will need your first and last name, mailing address, and email address in order to process your request. Within thirty days of receiving such a request, we will provide a list of the categories of personally identifiable information disclosed to third parties for direct marketing purposes during the immediately preceding calendar year, if any, along with the names and addresses of these third parties, if any. Please be aware that not all information sharing is covered by the requirements of Section 1798.83 and only information on covered sharing will be included in our response. This request may be made no more than once per calendar year.

Your ‘Do Not Track’ Browser Setting. Some web browsers incorporate a “Do Not Track” feature (DNT) that signals to the websites that you visit that you do not want to have your online activity tracked. At this time we do not respond to browser DNT signals. Other third party websites may keep track of your browsing activities when they provide you with content, which enables them to customize what they present to you on their websites.

CHANGES TO THIS POLICY

We may update this Privacy Policy at any time by posting additions or modifications on the goodmansolutions.com website. In the event Goodman changes, modifies, amends, or replaces this Privacy Policy, the last updated date will change .

QUESTIONS AND CONTACT

For questions about this Privacy Policy contact privacy@goodmansolutions.com.

Last Updated: December 14, 2020